Frequently asked questions
ITEMS WERE STOLEN OUT OF MY CART BEFORE I COULD COMPLETE CHECK OUT
We are so sorry this happened to you. When multiple people are shopping and they have the last of a particular item in their cart, one of them will complete checkout before the others and that person will get the item. That item will now be considered "sold out" and the other customers will have the item removed from their cart as there is no more available.
Please note these products are not eveluated by the FDA. We make no claims that these products heal or treat any medical conditions. Havana 78 Artisan Soap Co. is not responsible for any damages or health issues that may arise from usage. Buyer is aware of this and by purchasing agrees to the above.
COMMON SENSE QUESTIONS
- When using our products in the bath or shower, please be careful. The oils can make the tub or shower slippery.
Also, salts/sugar and oils are not meant to go down the drain. Please let the hot water run for a minute or two prior to exiting the bath or shower.
Although some of our products may look edible, please refrain from consumption. Besides, soap doesnt really taste good.
Never leave candles unattended.
Do not burn for more than four (4) hours at a time.
Discontinue use once there is about a half inch (1/2) of wax left.
Burn candle away from drafts, heat sources and anything flammable.
Keep out of reach of pets and children.
- Extend the life of your soap bar by allowing to dry between use. A great way to do this is by using a soap dish, especially one that allows water to drain.
Some of our products are made with oils/butters that hold may forms, i.e. coconut oil. Hot or cold temperatures can affect the texture and/or consistency of some of our products, i.e whipped soap, body butters, etc.
Temperatures below 76 degrees will cause some products to firm up. Again, don't worry! In this case, stir a bit and it will fluff right back up.
Vanilla: sometimes products made with certain fragrnaces such as vanilla can turn brown. This is due to the vanillin content. This is an esthetic issue and does not affect the product.
HOW LONG CAN I WAIT TO OPEN AND USE YOUR SOAPS?
We recommend you to use our products within six (6) months for best results, as the color and fragrances may begin to fade after that amount of time. However, our soaps will still get you clean after the color and fragrance are long gone!